How Are We Doing?

At Volkswagen Santa Monica, we love to hear what customers thought of their experience with us. It helps us to improve or keep doing the best that we can. Honest feedback is the only way that we can continue to do this. So please take a few moments to tell us what you thought about your time at Volkswagen Santa Monica. Every time you come to Volkswagen Santa Monica you will be welcomed by our friendly and knowledgeable team.

Customer Lobby
14 Reviews
5 out of 5 stars
Showing 4-star reviews / Show all reviews
Sort by: Latest review first / Highest rating first
Highspeed 14 Jan 2015
Vante was nice on the phone and he was pleasant in person. We discussed price and in order to "seal the deal" he asked his manager Mike if my price could be accommodated. Mike was very nice and willing which resulted in a happy and satisfied customer who will probably return in the future. Th...ank you, gentlemen! Show more
4 rate
DealerRater
Highspeed 14 Jan 2015
Vante was nice on the phone and he was pleasant in person. We discussed price and in order to "seal the deal" he asked his manager Mike if my price could be accommodated. Mike was very nice and willing which resulted in a happy and satisfied customer who will probably return in the future. Th...ank you, gentlemen! Show more
4 rate
DealerRater
AndrewBracewell 17 Apr 2014
Purchased a used Acura from them that I found online. They were very reasonable with the price and I never felt pressured. I would buy from them again
4 rate
DealerRater
AndrewBracewell 17 Apr 2014
Purchased a used Acura from them that I found online. They were very reasonable with the price and I never felt pressured. I would buy from them again
4 rate
DealerRater
CarolineMT 19 Sep 2012
As a British ex-pat with no credit history in the U.S. (sadly the ample use that I made of my American Express in the past didn't do much to help matter once I moved to LA!) it took nearly two months to track down the car that I wanted. Then came the moment to make it a car I could afford. Thankfu...lly VW Santa Monica were on hand!! I had great luck with my sales rep -- throughout the process, Joe Seymour was absolutely stellar. A friendly, earnest and all-around nice chap, he helped me for hours to not only track down the car that I wanted (a beautiful CPO convertible EOS) but also helped me to secure it when it looked as though another late-comer customer was trying to gazzump me! Joe's experience with my particular visa situation was an added bonus, as when it came to do the numbers, I felt that I had a great ally on my side to make my case to VW financing. Mike Burger was also extremely helpful and friendly, making sure that we worked on the numbers to get my monthly payment down to something that I could afford. A great experience and I intend to get my services at VW Santa Monica too! Show more
4 rate
DealerRater
CarolineMT 19 Sep 2012
As a British ex-pat with no credit history in the U.S. (sadly the ample use that I made of my American Express in the past didn't do much to help matter once I moved to LA!) it took nearly two months to track down the car that I wanted. Then came the moment to make it a car I could afford. Thankfu...lly VW Santa Monica were on hand!! I had great luck with my sales rep -- throughout the process, Joe Seymour was absolutely stellar. A friendly, earnest and all-around nice chap, he helped me for hours to not only track down the car that I wanted (a beautiful CPO convertible EOS) but also helped me to secure it when it looked as though another late-comer customer was trying to gazzump me! Joe's experience with my particular visa situation was an added bonus, as when it came to do the numbers, I felt that I had a great ally on my side to make my case to VW financing. Mike Burger was also extremely helpful and friendly, making sure that we worked on the numbers to get my monthly payment down to something that I could afford. A great experience and I intend to get my services at VW Santa Monica too! Show more
4 rate
DealerRater
cargoenvy 25 Jul 2012
We leased a new car from this dealership, thus far we are disappointed over all. Our salesperson Mark Shapiro is top notch! He knows his cars, is friendly, easy to work with and an excellent salesman. Quite frankly, if it were not for Mr. Shapiro, we probably would not have purchased a VW to begin w...ith, as we were coming off two Audi's and not certain we wanted to step down to the VW, however, the Tiguan was a great value and very nice at the price point and we like the car a lot. The problems we experienced were as follows: the car was missing the second key at time of pickup. The dealership could not find it in house. Mr. Shapiro had to order a key. We were told by the dealership that when it came in to make an appointment and it would take approximately 30 minutes to program. We made the appointment, arrived 20 minutes early, to be told it would take 1.5 - 2 hrs. to program the key, because they were busy. A woman named Gabriella helped me, asked for someone to write the order and the service person she spoke with had a bit of an attitude, in front of me the customer. After that she handed it off and I could not get anyone to push the car through, as I had taken off work and only had an hour (given what I had been told). I went and got our salesman and he could not get the car moved through in less than 2 hours, so I had to leave. I had to reschedule for a Saturday in order to dedicate the time, without taking off work for such minor service. Since this was the fault of the dealership to begin with, one would think they would have made an exception and pushed the car through while I was waiting at my scheduled appointment time! If this were the only problem, then so be it, but it was not. Upon delivery, I picked up the car on time as scheduled, met with our nice salesman, who was embarrassed to see that the car had not been properly cleaned. The inside was dusty, the dash was dusty, there were black scuff marks on the running board inside, there was some minor bird poop on the paint, etc. Basically it just want not clean enough to hand over to a new customer. We had to wait 30 minutes for the car to be cleaned. This should have been done before we arrived for our appointment, not discovered at the time the car was being turned over. I was told by our salesman that there was a rubber cargo mat available for purchase to protect the back from our large shedding dog. The parts department told me they did not a make rubber cargo mat and that the mats they sold were carpet with rubber backing (these actually came with the car, so he didn't even connect those dots). This was not what we wanted. Our nice salesman again, looked it up on line, printed the page that showed the rubber mat. I took that to the parts department and not only did they sell them, they had them in stock at the dealership. Literally, every turn with this dealership has been a confusing disappointment. Clearly, this is a VW, not an Audi, but the difference between the service one gets at both dealerships is like night and day. ADDENDUM: as of 7/30/12 all problems have been taken care of by the dealership & the sales manager. We hope for a positive experience for the duration of this lease and do not wish to be difficult in order to have problems solved as they should be. All things considered, we will can say we are now satisfied with this dealership and hope that things run along smoothly from now on, especially if a problem arises. We judge a dealership on the entire experience, not just the car and the price point. We turn our cars in (3 in the family) every 3 years, so we have loyalty to the dealerships we use, if they are deserving of it. Show more
4 rate
DealerRater
cargoenvy 25 Jul 2012
We leased a new car from this dealership, thus far we are disappointed over all. Our salesperson Mark Shapiro is top notch! He knows his cars, is friendly, easy to work with and an excellent salesman. Quite frankly, if it were not for Mr. Shapiro, we probably would not have purchased a VW to begin w...ith, as we were coming off two Audi's and not certain we wanted to step down to the VW, however, the Tiguan was a great value and very nice at the price point and we like the car a lot. The problems we experienced were as follows: the car was missing the second key at time of pickup. The dealership could not find it in house. Mr. Shapiro had to order a key. We were told by the dealership that when it came in to make an appointment and it would take approximately 30 minutes to program. We made the appointment, arrived 20 minutes early, to be told it would take 1.5 - 2 hrs. to program the key, because they were busy. A woman named Gabriella helped me, asked for someone to write the order and the service person she spoke with had a bit of an attitude, in front of me the customer. After that she handed it off and I could not get anyone to push the car through, as I had taken off work and only had an hour (given what I had been told). I went and got our salesman and he could not get the car moved through in less than 2 hours, so I had to leave. I had to reschedule for a Saturday in order to dedicate the time, without taking off work for such minor service. Since this was the fault of the dealership to begin with, one would think they would have made an exception and pushed the car through while I was waiting at my scheduled appointment time! If this were the only problem, then so be it, but it was not. Upon delivery, I picked up the car on time as scheduled, met with our nice salesman, who was embarrassed to see that the car had not been properly cleaned. The inside was dusty, the dash was dusty, there were black scuff marks on the running board inside, there was some minor bird poop on the paint, etc. Basically it just want not clean enough to hand over to a new customer. We had to wait 30 minutes for the car to be cleaned. This should have been done before we arrived for our appointment, not discovered at the time the car was being turned over. I was told by our salesman that there was a rubber cargo mat available for purchase to protect the back from our large shedding dog. The parts department told me they did not a make rubber cargo mat and that the mats they sold were carpet with rubber backing (these actually came with the car, so he didn't even connect those dots). This was not what we wanted. Our nice salesman again, looked it up on line, printed the page that showed the rubber mat. I took that to the parts department and not only did they sell them, they had them in stock at the dealership. Literally, every turn with this dealership has been a confusing disappointment. Clearly, this is a VW, not an Audi, but the difference between the service one gets at both dealerships is like night and day. ADDENDUM: as of 7/30/12 all problems have been taken care of by the dealership & the sales manager. We hope for a positive experience for the duration of this lease and do not wish to be difficult in order to have problems solved as they should be. All things considered, we will can say we are now satisfied with this dealership and hope that things run along smoothly from now on, especially if a problem arises. We judge a dealership on the entire experience, not just the car and the price point. We turn our cars in (3 in the family) every 3 years, so we have loyalty to the dealerships we use, if they are deserving of it. Show more
4 rate
DealerRater
Foxhound1687 10 Jan 2011
Overall, it was a good experience for a first time buyer. Sabrina was very helpful and informative and I never felt pressured into making any decisions. I was in the market for a used car and found a 2008 rabbit with low miles and a great price. The only downside was the long wait. I had a 1:00pm ap...pointment to see the car and it wasn't available until a few hours later, which they said the car was being "detailed". However, after inspecting the car, there were a few noticeable smudges and the inside was a bit dusty. Thus, the OK rating for quality of work. Show more
4 rate
DealerRater
1opinion 10 Jan 2011
The sales experience was pleasant. Michael was personable and genuine. After the sale was "complete" the financing was a little slow. I'm sure this is by design, but for an individual who knows he/she is going to buy a car, says yes to the price after a few short rounds of negotiating, the wait for ...financing is a bit much. On to service, I purchased a used car and as with many used cars there are often minor things that go unnoticed during the test drive, but most often are taken care of. In this case there were two things wrong, both seemingly minor. One issue was fixed immediately (the day after the purchase). The other was fixed a month later, at my expense. This frustrated me. I spoke with both Michael and Willie about the issue almost immediately, both referred to the warranty. I may be a little old fashioned, but an issue within 24hrs, to me should be handled regardless of the warranty. Willie offered to help resolve the issue after I was unable to reach Michael. Michael called me back a week after I had paid for the repair at another dealership, to my chagrin. Great guy, but a sales guy! I might return to this dealership for another car, but I would likely buy new. Used with extended warranty didn't work as well as I had hoped, initially. Show more
4 rate
DealerRater
Questions?
Please speak with our trade advisor for more information.