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At Volkswagen Santa Monica, we love to hear what customers thought of their experience with us. It helps us to improve or keep doing the best that we can. Honest feedback is the only way that we can continue to do this. So please take a few moments to tell us what you thought about your time at Volkswagen Santa Monica. Every time you come to Volkswagen Santa Monica you will be welcomed by our friendly and knowledgeable team.

Customer Lobby
320 Reviews
5 out of 5 stars
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oldWobbly 20 Apr 2014
I was just leaving Inglewood in my 2012 Eos to drive to Big Sur to scatter my brother's ashes when the EPC light came on. I lost power on the 405 before I could get to VW of Santa Monica. Towed in, I was assigned to Debi Callender, the finest service provider and human being imaginable. She asce...rtained that I had an extended warranty, soothed all my concerns, got the car in for repair (it turned out to be a fuel pump issue), provided a great Jetta loaner, got the mileage waived for my long trip, hugged me, and sent me on my way feeling cared-for and serene. She checked on me on the road by phone, was supportive and bolstering, and I arrived back 5 days later to a fully repaired and sparkling clean Eos. I was able to attend my brother's memorial, leaving everything in Debi's capable hands. She is in my heart forever, and I there are no adequate words for the gratitude I feel. I trust Volkswagen of Santa Monica, where I purchased my last two of many Volkswagens, but Debi Callender went way above the usual excellent standard of service. I wish there were choices above "great" available on your website! Show more
5 rate
DealerRater
oldWobbly 20 Apr 2014
I was just leaving Inglewood in my 2012 Eos to drive to Big Sur to scatter my brother's ashes when the EPC light came on. I lost power on the 405 before I could get to VW of Santa Monica. Towed in, I was assigned to Debi Callender, the finest service provider and human being imaginable. She asce...rtained that I had an extended warranty, soothed all my concerns, got the car in for repair (it turned out to be a fuel pump issue), provided a great Jetta loaner, got the mileage waived for my long trip, hugged me, and sent me on my way feeling cared-for and serene. She checked on me on the road by phone, was supportive and bolstering, and I arrived back 5 days later to a fully repaired and sparkling clean Eos. I was able to attend my brother's memorial, leaving everything in Debi's capable hands. She is in my heart forever, and I there are no adequate words for the gratitude I feel. I trust Volkswagen of Santa Monica, where I purchased my last two of many Volkswagens, but Debi Callender went way above the usual excellent standard of service. I wish there were choices above "great" available on your website! Show more
5 rate
DealerRater
Mjebeles 19 Apr 2014
I have been coming to Volkswagen Santa Monica since moving to the Los Angeles area and never been unhappy. I thought about visiting an express place for my oil change this recent time to save money and they were going to charge me $50 more that VWSM and they were so rude! I'll always go back to ...VWSM. Show more
5 rate
DealerRater
Mjebeles 19 Apr 2014
I have been coming to Volkswagen Santa Monica since moving to the Los Angeles area and never been unhappy. I thought about visiting an express place for my oil change this recent time to save money and they were going to charge me $50 more that VWSM and they were so rude! I'll always go back to ...VWSM. Show more
5 rate
DealerRater
AndrewBracewell 17 Apr 2014
Purchased a used Acura from them that I found online. They were very reasonable with the price and I never felt pressured. I would buy from them again
4 rate
DealerRater
AndrewBracewell 17 Apr 2014
Purchased a used Acura from them that I found online. They were very reasonable with the price and I never felt pressured. I would buy from them again
4 rate
DealerRater
Mgoldstein2284 11 Apr 2014
Worked with Bridget she is the absolute best! She's reliable, kind and will ALWAYS make sure you get a great price. She should always be your point of contact at VW!
5 rate
DealerRater
Mgoldstein2284 11 Apr 2014
Worked with Bridget she is the absolute best! She's reliable, kind and will ALWAYS make sure you get a great price. She should always be your point of contact at VW!
5 rate
DealerRater
nyyrule253 09 Apr 2014
I leased a Jetta SE for a great price thanks to the help of Vitaliy konovalov. He really worked with me to get the price below the number I wanted.
5 rate
DealerRater
nyyrule253 09 Apr 2014
I leased a Jetta SE for a great price thanks to the help of Vitaliy konovalov. He really worked with me to get the price below the number I wanted.
5 rate
DealerRater
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