How Are We Doing?

At Volkswagen Santa Monica, we love to hear what customers thought of their experience with us. It helps us to improve or keep doing the best that we can. Honest feedback is the only way that we can continue to do this. So please take a few moments to tell us what you thought about your time at Volkswagen Santa Monica. Every time you come to Volkswagen Santa Monica you will be welcomed by our friendly and knowledgeable team.

Customer Lobby
320 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Bluefilm 22 Apr 2014
It was very nice to get the service from the Volkswagen, Santa Monica. I felt that they cared their customers. So, I'm satisfied with the service.
5 rate
DealerRater
kevos12 22 Apr 2014
I have an older Volkswagen but I've been taking it to Volkswagen of Danta Monica since new. I've seen a lot of different service advisors over the years and Sam Momeny ranks at the top. Friendly, knowledgable, great communication skills.
5 rate
DealerRater
Amyv99 22 Apr 2014
Emerson at Santa Monica VW was extremely helpful as I pulled in at 5:30 with my diesel check engine light blinking and explained that I live in Oxnard (about 60 miles away and in LA traffic at that time could take 3 hours) and even though it was past service hours he had my car tested and luckily it... was an easy fix that they made while I waited. I really appreciate their effort and customer service! Show more
5 rate
DealerRater
Allymurphy 22 Apr 2014
Jeff Crawford at Volkswagen, Santa Monica, is the most attentive, patient and accommodating service provider I've ever met. Jeff will make you feel like you live in a small town with his personal service. All questions are answered in an understandable way, without making you feel vulnerable o...r as if you don't know what's needed to get your car fixed completely and in a cost efficient way. My only concern with Jeff, is that he may leave!! Show more
5 rate
DealerRater
Spongey 22 Apr 2014
Bridgette Richard's service to us buying our new car was exemplary! Her efficiency, attention to detail and courteousness made our experience at Santa Monica VW an absolute pleasure. We have already recommended her to friends. We will definitely be back. Thank you Bridgette! Traci Cai...nes Show more
5 rate
DealerRater
Bluefilm 22 Apr 2014
It was very nice to get the service from the Volkswagen, Santa Monica. I felt that they cared their customers. So, I'm satisfied with the service.
5 rate
DealerRater
kevos12 22 Apr 2014
I have an older Volkswagen but I've been taking it to Volkswagen of Danta Monica since new. I've seen a lot of different service advisors over the years and Sam Momeny ranks at the top. Friendly, knowledgable, great communication skills.
5 rate
DealerRater
Amyv99 22 Apr 2014
Emerson at Santa Monica VW was extremely helpful as I pulled in at 5:30 with my diesel check engine light blinking and explained that I live in Oxnard (about 60 miles away and in LA traffic at that time could take 3 hours) and even though it was past service hours he had my car tested and luckily it... was an easy fix that they made while I waited. I really appreciate their effort and customer service! Show more
5 rate
DealerRater
Allymurphy 22 Apr 2014
Jeff Crawford at Volkswagen, Santa Monica, is the most attentive, patient and accommodating service provider I've ever met. Jeff will make you feel like you live in a small town with his personal service. All questions are answered in an understandable way, without making you feel vulnerable o...r as if you don't know what's needed to get your car fixed completely and in a cost efficient way. My only concern with Jeff, is that he may leave!! Show more
5 rate
DealerRater
Spongey 22 Apr 2014
Bridgette Richard's service to us buying our new car was exemplary! Her efficiency, attention to detail and courteousness made our experience at Santa Monica VW an absolute pleasure. We have already recommended her to friends. We will definitely be back. Thank you Bridgette! Traci Cai...nes Show more
5 rate
DealerRater
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