How Are We Doing?

At Volkswagen Santa Monica, we love to hear what customers thought of their experience with us. It helps us to improve or keep doing the best that we can. Honest feedback is the only way that we can continue to do this. So please take a few moments to tell us what you thought about your time at Volkswagen Santa Monica. Every time you come to Volkswagen Santa Monica you will be welcomed by our friendly and knowledgeable team.

Customer Lobby
320 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Highspeed 14 Jan 2015
Vante was nice on the phone and he was pleasant in person. We discussed price and in order to "seal the deal" he asked his manager Mike if my price could be accommodated. Mike was very nice and willing which resulted in a happy and satisfied customer who will probably return in the future. Th...ank you, gentlemen! Show more
4 rate
DealerRater
Highspeed 14 Jan 2015
Vante was nice on the phone and he was pleasant in person. We discussed price and in order to "seal the deal" he asked his manager Mike if my price could be accommodated. Mike was very nice and willing which resulted in a happy and satisfied customer who will probably return in the future. Th...ank you, gentlemen! Show more
4 rate
DealerRater
SMinLA 07 Nov 2014
Taking my car in for service is not my favorite thing to do, but the service department makes it the most pleasant experience possible. I've never seen a frown in this place. Steve Shields took care of my repairs, stayed in contact with me, and went above and beyond to make sure I was happy. Ste...ve is a great guy - he's taken care of my Jetta once before as well, and I highly recommend him. Everyone I dealt with, including the cashier and shuttle driver was awesome, as well. Show more
5 rate
DealerRater
SMinLA 07 Nov 2014
Taking my car in for service is not my favorite thing to do, but the service department makes it the most pleasant experience possible. I've never seen a frown in this place. Steve Shields took care of my repairs, stayed in contact with me, and went above and beyond to make sure I was happy. Ste...ve is a great guy - he's taken care of my Jetta once before as well, and I highly recommend him. Everyone I dealt with, including the cashier and shuttle driver was awesome, as well. Show more
5 rate
DealerRater
moukhtars95 09 Jun 2014
Bridgette is the best person to consider working with when buying a new car. She's extremely friendly, has all the experience needed to answer all questions possible, and she treats costumers as people she has known for a long time.I really enjoyed working with her and she gave me a deal that I ...didnt expect even on a memorial day! Show more
5 rate
DealerRater
moukhtars95 09 Jun 2014
Bridgette is the best person to consider working with when buying a new car. She's extremely friendly, has all the experience needed to answer all questions possible, and she treats costumers as people she has known for a long time.I really enjoyed working with her and she gave me a deal that I ...didnt expect even on a memorial day! Show more
5 rate
DealerRater
VWVW12 02 May 2014
I have given this service center an excellent rating because in my experience they do every thing they can to make sure that you remain a satisfied customer. I have two Volkswagens, both of them are serviced here. Recently, one of my cars needed a complicated repair which involved coordination with... Volkswagen Corporate, my warranty company, and a Volkswagen dealership that had worked on the car previously. This would have been impractical, if not impossible, for me to do through another shop, but the folks at Volkswagen of Santa Monica made it work. I feel fortunate to have them in my community. Show more
5 rate
DealerRater
VWVW12 02 May 2014
I have given this service center an excellent rating because in my experience they do every thing they can to make sure that you remain a satisfied customer. I have two Volkswagens, both of them are serviced here. Recently, one of my cars needed a complicated repair which involved coordination with... Volkswagen Corporate, my warranty company, and a Volkswagen dealership that had worked on the car previously. This would have been impractical, if not impossible, for me to do through another shop, but the folks at Volkswagen of Santa Monica made it work. I feel fortunate to have them in my community. Show more
5 rate
DealerRater
valvee123 01 May 2014
Great experience for my first maintenence appointment! Jeff Crawford took great care of me and was so kind! Answerd all my questions, and listened to my concerns, even washed my car! A+
5 rate
DealerRater
valvee123 01 May 2014
Great experience for my first maintenence appointment! Jeff Crawford took great care of me and was so kind! Answerd all my questions, and listened to my concerns, even washed my car! A+
5 rate
DealerRater
Questions?
Please speak with our trade advisor for more information.