The sales experience was pleasant. Michael was personable and genuine. After the sale was "complete" the financing was a little slow. I'm sure this is by design, but for an individual who knows he/she is going to buy a car, says yes to the price after a few short rounds of negotiating, the wait for financing is a bit much. On to service, I purchased a used car and as with many used cars there are often minor things that go unnoticed during the test drive, but most often are taken care of. In this case there were two things wrong, both seemingly minor. One issue was fixed immediately (the day after the purchase). The other was fixed a month later, at my expense. This frustrated me. I spoke with both Michael and Willie about the issue almost immediately, both referred to the warranty. I may be a little old fashioned, but an issue within 24hrs, to me should be handled regardless of the warranty. Willie offered to help resolve the issue after I was unable to reach Michael. Michael called me back a week after I had paid for the repair at another dealership, to my chagrin. Great guy, but a sales guy! I might return to this dealership for another car, but I would likely buy new. Used with extended warranty didn't work as well as I had hoped, initially.
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At Volkswagen Santa Monica we are proud to bring you a wide selection of Volkswagen vehicles in Southern California. We are all about creating a professional and relaxed environment where you can search for a new or pre-owned vehicle without ever feeling pressured. Our main goal is to provide the best possible service and help you find exactly what you’re looking for. Whether you’re after something fun or convenient we can help you out. The search starts right here on our website, which is why we have provided a number of tools to help you get started.
Our services at Volkswagen Santa Monica will continue long after you have purchased one of our new or pre-owned Volkswagens. Our service department will take care of any and all of your maintenance and repair needs. They can also answer questions about parts and give honest estimates on cost and time. Whatever your automotive needs may be, we can help you out.Find my Match About Us
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