Mike Dionne made me feel comfortable on all the options on the car and the Manager Clement who I meet and told me to find the car that fits my needs and he would go over all of the pricing options. I got everything that I wanted out of the experience and have sent in 2 friends to get there new VW! Here is what I look for when I shop! And Mike Dionne did all of this and more :) 1. Know your product – Know what products/service you are offering back to front. In other words be an information expert. It is okay to say "I don't know", but it should always be followed up by... "but let me find out" or possibly " but my friend knows!" Whatever the situation may be, make sure that you don't leave your customer with an unanswered question. 2. Body Language/Communication – Most of the communication that we relay to others is done through body language. If we have a negative body language when we interact with others it can show our lack of care. Two of the most important parts of positive body language are smiling, and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them, not at them. And then of course smiling is just more inviting than someone who has a blank look on their face. 3. Anticipate Guest Needs – Nothing surprises your customer more than an employee going the extra mile to help them. Always look for ways to serve your customer more than they expect. In doing so it helps them to know that you care and it will leave them with the "Feel Good Factor" that we are searching for.
Your Volkswagen Dealer in Santa Monica, CA
At Volkswagen Santa Monica we are proud to bring you a wide selection of Volkswagen vehicles in Southern California. We are all about creating a professional and relaxed environment where you can search for a new or pre-owned vehicle without ever feeling pressured. Our main goal is to provide the best possible service and help you find exactly what you’re looking for. Whether you’re after something fun or convenient we can help you out. The search starts right here on our website, which is why we have provided a number of tools to help you get started.
Our services at Volkswagen Santa Monica will continue long after you have purchased one of our new or pre-owned Volkswagens. Our service department will take care of any and all of your maintenance and repair needs. They can also answer questions about parts and give honest estimates on cost and time. Whatever your automotive needs may be, we can help you out.View Inventory About Us